![]() If you have multiple Apple TVs or have a friend willing to lend you their remote, one final check you can do is to use a different remote. Remember that you can use an iPhone or iPad as a temporary remote if your Siri Remote isn’t usable for any reason. If the remote fails to sync, check that you have the latest version of tvOS. If asked, put your remote on top of the Apple TV.This also bypasses any IR-related problems since the Apple TV is sending commands to the TV over HDMI after receiving a Bluetooth signal from the remote. If your TV supports HDMI-CEC, you should also turn it on and ensure it’s enabled on your Apple TV. It takes advantage of the bi-directional communication on an HDMI cable. HDMI-CEC is a technology that allows a device like an Apple TV or Apple TV 4K to control your TV directly. Remember that Bluetooth will be unaffected by this, which might explain why only volume doesn’t work or works intermittently. Check the IR sensor on the TV and the transmitter on the remote to make sure dust or other foreign matter isn’t blocking the signal. If it works at closer distances, it may indicate that the IR signal isn’t strong enough to overcome distance or interference.Īnother IR-related issue is whether the sensors are obscured by dirt. Move closer to the TV and see whether your volume controls start working. While Bluetooth will work from any practical distance you may be from the TV, IR can struggle to cover longer distances, especially in bright environments. Unfortunately, typical IR issues can prevent this from working correctly. The Apple TV remote control uses Bluetooth to communicate with the box itself, but for some TV models, it uses IR (Infrared) to control TV functions such as adjusting the volume. Leave the remote connected to the charger for at least 30 minutes after checking its battery level and determining that it’s low. Check the remaining battery percentage.If your remote’s battery is low, it may be acting up. Wait for the update process to complete, and then try using your volume buttons again. If an update is available, you can select Download and Install.Usually, your Apple TV will show a notification when a new update is ready, but you can manually check for one like this: If you have a new TV or the TV has recently received a firmware update, you may need to update Apple TV too. Your Apple TV has to work with various brands (e.g., Samsung, Sony, or LG) and different models within that brand. The remote is ready to use when you see the Connected notification.Īfter restarting the remote, try adjusting the volume again.Wait for the Connection Lost Notification to appear onscreen.Wait for the status light on your Apple TV to turn off and then on again. ![]()
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